Contact us

Do you prefer to speak to someone on the phone?

Use the numbers below to contact the relevant department:

• Reception - 0300 369 0130 (General support and Compliments)
• Patient Experience - 01392 261585 / 01392 453827  (Comments, Concerns and Complaints) 
• Lost property - 01392 261585 / 01392 453827

• Information Governance Team – For enquiries relating to Rights of Access requests and FOIs, please contact the IG Team on their email address  swast.information.governance@nhs.net — For URGENT calls relating to the above only, please call the IG manager on 07733940910 — If there is no answer please leave a message.

Please be aware that calls may be recorded or monitored.

Would you like to say thank you to a Trust team or member of staff?

We are always grateful to hear from you, and are pleased your experience with the service has been positive. There are a few ways you can say thank you listed below, please choose your preferred option:

Thank you form

 

• You can also send us an email to Compliments@swast.nhs.uk
• Or use our postal address below to send us cards, letters or gifts:

Patient Engagement Team
South Western Ambulance Service NHS Foundation Trust
Abbey Court
Eagle Way
Exeter
EX2 7HY

*If you would like to thank an ambulance crew who attended you or someone you know, please ensure you include the date of the incident, the address or location of the incident, and the patient's name (if known), we cannot process the compliment without this information.*

Gifts - Would you like to send us something?

Thank you so much for thinking of sending us a gift. We have listed some helpful guidance below:

• Any gift £50 or under, e.g. biscuits or a box of chocolates, will be gratefully received by the team member.
• We cannot accept gift vouchers or gift cards.
• However, you are welcome to donate financial gifts, in the form of cash or cheque of any amount, to the South Western Ambulance Charity. Donations will support the vital work of the Charity to go the extra mile for the staff and volunteers of the Ambulance Service and the communities they serve. To find out more or to make a donation to the South Western Ambulance Charity email charity@swast.nhs.uk or visit https://www.swambulancecharity.org/
• See below to learn more about donating to the Charity.
• Any other gift deemed to be worth over £50 e.g. jewellery, may be declined. On some occasions, these items can be returned to you, if you include your return address.
• We gladly accept perishable items like cakes, cookies, and biscuits, but politely request these are sent with as long a shelf life as possible to allow us time to send on to the crews/teams. We also encourage you to purchase the items from local shops or businesses, instead of making your own, to allow us to note the "best before end date".  
• If you would like to ensure your gift reaches a specific team member, please ensure you keep to the £50 limit.

 

Charity Donations

We are incredibly grateful for any donations to our Charity. The donations we receive from you helps to support the vital work of the Charity to go the extra mile for the staff and volunteers of the Ambulance Service and the communities they serve.

To find out more or to make a donation to the South Western Ambulance Charity email charity@swast.nhs.uk or visit https://www.swambulancecharity.org/

 

Your Personal Information

The Patient Engagement Team may need to contact you for further information, in order to fully process your compliment. Your details will not be shared with any third party organisations and your personal details will remain anonymous but your message will be shared with the staff member or team, any identifiable details will be redacted before publishing. If you prefer not to be contacted in relation to your compliment, please annotate this in your communication or click "no" where asked on the contact form. You can also request we don't contact you in relation to a recently submitted compliment by emailing engagement@swast.nhs.uk. 
We will not contact you for any other reason. 

If you have any questions, please contact the Patient Engagement Team on engagement@swast.nhs.uk

Need to contact us?

Please complete the contact form below and let us know the subject of your enquiry. A member of the trust will contact you as soon as possible.

Contact form

We cannot give medical advice via email. If you require medical advice you will need to contact NHS111 by dialling 111.

If it is a medical emergency please call 999 now.