Frequently asked FOI questions
Please note: information will be updated on a six monthly basis
South Western Ambulance Service NHS Foundation Trust (SWASFT) acquired the former Great Western Ambulance Service Trust (GWAS) on 1 February 2013. Prior to this date, SWASFT covered Somerset, Dorset, Devon and Cornwall and the Isles of Scilly. GWAS covered the former Avon area, Wiltshire and Gloucestershire.
Where available, information is provided from the start of the financial year.
Governance and Finance
Overtime Payments
Please see figures as below, noting the breakdown of different types of overtime payments along with the basic pay wages for comparison:
Type |
17/18 |
18/19 |
19/20 |
Note |
Overtime |
4,733,360 |
4,331,855 |
6,131,639 |
Additional hours worked on top of full time hours |
Overrun overtime |
2,860,802 |
2,862,603 |
3,211,091 |
Involuntary hours worked at the end of a shift |
Additional Basic |
1,177,748 |
1,149,641 |
1,327,447 |
Additional hours worked on top of part-time hours |
Bank |
7,845,792 |
7,535,588 |
4,780,630 |
Hours worked by those holding a bank contract (17/18 & 18/19 the trust held the out of hours contract in Dorset using doctors on a bank contract) |
Incentives |
1,179,792 |
754,332 |
2,560,080 |
A premium paid to work a shift of additional hours |
Basic pay |
168,492,089 |
178,417,071 |
191,976,962 |
Contracted hours paid |
Private Ambulance Usage & Expenditure
Usage
See below. Please note however that this is a non-standard reporting metric; as such it is likely that the figures are not 100% accurate and should be taken as indicative only. They should not be used as the basis for any onward research or publication.
Financial Year Name |
Total Incidents with a Private resource attending |
Total Number of Incidents Attended |
% Incidents attended where a Private resource arrived at scene |
2015/16 |
18691 |
814593 |
2.3% |
2016/17 |
21841 |
785340 |
2.8% |
2017/18 |
21403 |
815060 |
2.6% |
2018/19 |
19992 |
821073 |
2.4% |
2019/20 |
20,403 |
845,528 |
2.41% |
Expenditure
Please see table below:
Year |
Total Trust Expenditure budget (£k) |
Third Parties Expenditure (£k) |
Percentage |
Notes |
2015-16 |
226,158.58 |
5,559.82 |
2.5% |
During this time SWASFT was also operating a Patient Transport Services contract in the BNSSG area |
2016-17 |
232,105.20 |
5,241.93 |
2.3% |
This was the final year during which SWASFT provided a Patient Transport Services (PTS) contract |
2017-18 |
226,625.00 |
4,709.52 |
2.1% |
|
2018-19 |
£227,467,235 |
4,090.24 |
1.80% |
|
2019-20 |
241,824,000 |
4,802,533 |
1.99% |
Translation Services
Services used
The Trust uses telephone-based support for translation services. The Language Line can be accessed by any member of staff, i.e.
- Staff in our Clinical Hub (999 Control Room) for 999 call assistance
- Support services (i.e. complaints, plaudits, claims, safeguarding etc)
- Frontline staff (i.e. a Paramedic on scene with a patient can telephone the language line for assistance)
Contract
The Trust uses Language Line Solutions for our provision of translation services.
Contract awarded: April 2017
Contract end: March 2020
Extension period: 24 months (contract has been extended until March 2022)
Framework reference: SBS/16/JS/ZWV/9005/07
Expenditure
Financial year |
£ |
2014-15 |
12,993.19 |
2015-16 |
13,025.72 |
2016-17 |
13,783.07 |
2017-18 |
11,289.35 |
2018-19 |
11,494.93 |
2019-20 |
12,750.50 |
2020-21 |
18,319.67 |
10 most popular languages (as of July 2019)
Polish |
Romanian |
Arabic |
Spanish |
Portuguese |
Bulgarian |
Lithuanian |
Russian |
Turkish |
Somali |
Incident Type Specific Data
Hoax '999' Calls
Making hoax calls can put lives at risk. We strongly encourage parents to impress upon their children and other loved ones the importance of only dialling ‘999’ in a genuine emergency situation. It is vital that people understand and appreciate the consequences associated with making hoax calls. We work with the Police and other partners to seek the prosecution of people who abuse the 999 system.
The only calls we positively identify as inappropriate are hoax calls. Calls are only stopped as hoax calls where it is clear the call did not originate from a genuine requirement for the 999 Ambulance Service. Calls made in good faith which turn out to be unnecessary are not recorded as hoax calls.
Question |
Response |
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How often do the Trust receive hoax calls? |
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Do they happen more frequently at certain times of the day? |
The data above includes graphs relating to the timings of the calls |
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Why don’t you have older data prior to 2018? |
Hoax calls were not routinely being ‘tagged’ and captured on our reporting systems prior to 2018.
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Do you predict how many hoax calls you will get? |
No.
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How much does it cost the ambulance service to respond to hoax calls? |
Average SWASFT cost per incident for AQI activity within the 2021/22 financial year.
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How many hours are spent attending to hoax 999 calls, or answering hoax 999 calls? |
The Trust does not undertake calculations of this nature.
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When will more data be available? |
We anticipate publishing a further dataset on hoax calls in January 2021
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Mental health calls recieved
Please find further information here.
IT and Systems
Digitisation of Patient Records
Further information on this can be found here.
Electronic Care System
Further information on this can be found here.
Business Continuity Plans, Data Security, Cyber Security, ICT risks, Clud Solutions and ICB budget
Further information on this can be found here.
Mobile Phone Information and Cyber Security
Further information on this can be found here.
Operations
Bariatric Vehicles/Spend
The only bariatric equipment the Trust uses is bariatric capable stretchers and the fixings to accommodate them. Since 2013 all ambulance vehicles purchased for SWASFT have been bariatric capable. We have a rolling schedule of vehicle replacement and as vehicles are replaced the replacement vehicles are equipped with bariatric capable stretchers and the fixings. These vehicles would have been purchased anyway so the bariatric capability merely ensures we can provide each patient with the appropriate level of care. These bariatric capable vehicles are deployed to all types of incidents the Trust attends. We do not record if a vehicle is specifically attending a bariatric related incident and therefore cannot distinguish bariatric related calls within the attendance data we hold.
Mandatory Police Warning Markers
Further information can be found here.
Use of Sirens for Vehicles
Further information can be found here.
Publication Scheme
Staffing, Resourcing and HR
Bank Staff, Agency Staff and International Recruitment
International Recruitment
- We welcomed 10 recruits from New Zealand in April 2019.
- The Trust also ran a further recruitment drive from New Zealand during 2019, and a further 12 started with us in January 2020.
Bank staff
- The Trust uses internal bank staff (i.e. staff employed directly by the Trust on a bank contract)
- We do not use third party bank suppliers
- In the last 12 months our average number of staff on bank contracts was a headcount of 728 staff
- The proportion of shifts covered by bank staff was an average of 12% in the 2020-21 financial year.
- Bank staff are rostered using GRS, the same platform we use to roster all staff
- We do not use any additional rostering software
- Bank Spend – please see below:
Financial Year |
Notes |
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Administrative and Clerical - this category includes roles within our Clinical Hubs.
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Agency
- As with bank, South Western Ambulance Service very rarely uses temporary agency staff from third party suppliers
- If we require extra resourcing we generally offer overtime to staff already employed by the Trust as well as advertising available shifts to our internal bank staff
Financial Year |
Notes |
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Administrative and Clerical - this category includes roles within our Clinical Hubs.
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- In terms of ambulance ‘frontline’ provision we sometimes use third party providers such as Bristol Ambulance. This contract involves the joint provision of staff and vehicles - we do not tend to employ agency paramedics separately. Additional details are available under ‘Private Ambulance Use’ Frequently Asked FOIs.
- We do not use Direct Engagement
- We do not have an MV supplier
- For non-clinical staff the Trust uses a framework; https://www.crowncommercial.gov.uk/agreements/RM6160
Physical Assaults on Staff
Further information can be found here.
Verbal Assaults on Staff
Further information can be found here.
Staff Absence
Further information can be found here.
Staff Numbers and Roles
Further information can be found here.
Gender pay reporting
Introduction
Under the Equality Act 2010 (Specific Duties and Public Authorities) Regulations 2017, we are legally required to comply with the Equality Act 2010 (Gender Pay Gap Information). The gender pay gap is a high level snapshot of pay within an organisation and shows the difference in the average pay between all men and women in a workforce.
Gender Pay Gap Reporting is not to be confused with, ‘equal pay’ which is a more specific legal concept that A gender pay gap does not equate to the existence of an equal pay problem, albeit a gender pay gap may be a trigger for further investigation about the reasons why the gap exists.
The requirements of these regulations involve carrying out six calculations that show the difference between the average earnings of men and women in our organisation; however it does not involve publishing individual employee’s data. These six calculations are;
- Mean gender pay gap;
- Median gender pay gap;
- Mean bonus gender pay gap;
- Median bonus gender pay gap;
- Proportion of males and females receiving a bonus payment;
- Proportion of males and females in each pay quartile.
Workforce detail
South Western Ambulance Service NHS Foundation Trust currently employs 4861 members of staff on permanent and fixed term contracts. A further 712 individuals on zero hours bank contracts. The gender split for our organisation is 53.60% male and 46.40% female. The details supplied in the report include all permanent, fixed term contract staff and employee employed on zero hours bank contracts.
Salary data used for this report is based on employee pay on the snapshot date of 31 March 2021.
Gender |
Avg. Hourly Rate |
Median Hourly Rate |
Male |
15.95 |
15.65 |
Female |
14.99 |
14.42 |
Difference |
0.96 |
1.23 |
Pay Gap % |
6.06 |
7.88 |
Q1 = Low, Q4 = High
Quartile |
Female |
Male |
Female % |
Male % |
1 |
607 |
649 |
48.33 |
51.67 |
2 |
645 |
614 |
51.23 |
48.77 |
3 |
529 |
536 |
49.67 |
50.33 |
4 |
514 |
938 |
35.40 |
64.60 |
Bonus Pay
At South Western Ambulance Service NHS Foundation Trust we also pay incentive payments to staff to cover vacant shifts which are deemed crucial for operational delivery. As such payment schemes are counted as bonus schemes in terms of the gender pay reporting.
Salary data used for this report is based on employee bonus pay between 1 April 2020 and 31 March 2021. (A negative amount shows the amount of pay for women is higher than that of their male colleagues).
Gender |
Employees Paid Bonus |
Total Relevant Employees |
% |
Male |
2018 |
2962 |
68.13% |
Female |
1704 |
2485 |
68.57% |
Gender |
Avg. Pay |
Median Pay |
Male |
1,603.42 |
1000 |
Female |
1,453.20 |
959.16 |
Difference |
150.22 |
40.84 |
Pay Gap % |
9.37 |
4.08 |
Comparison to Previous Year
|
2021 |
2020 |
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Gender |
Avg. Hourly Rate |
Median Hourly Rate |
Avg. Hourly Rate |
Median Hourly Rate |
Male |
15.95 |
15.65 |
15.23 |
15.34 |
Female |
14.99 |
14.42 |
14.26 |
13.14 |
Difference |
0.96 |
1.23 |
0.97 |
2.23 |
Pay Gap % |
6.06 |
7.88 |
6.37 |
14.53 |
|
2021 |
2020 |
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Quartile |
Female |
Male |
Female % |
Male % |
Female |
Male |
Female % |
Male % |
1 |
607 |
649 |
48.33 |
51.67 |
579 |
630 |
47.89 |
52.11 |
2 |
645 |
614 |
51.23 |
48.77 |
659 |
552 |
54.42 |
45.58 |
3 |
529 |
536 |
49.67 |
50.33 |
511 |
699 |
42.23 |
57.77 |
4 |
514 |
938 |
35.40 |
64.60 |
486 |
725 |
40.13 |
59.87 |
The report shows that our gender pay gap has reduced this year from 6.37% to 6.06% and the median hourly rate has reduced from 14.53% to 7.88%.
Actions
We continued to review our ongoing initiatives within the organisation that are specifically focused to address any areas of gender inequality:
- Review of flexible working practices;
- Explicitly offering all roles on a job share basis;
- Engagement with females in operations to highlight potential and perceived barriers to their progression;
- Reviewing a specific female leadership and mentoring programme; and
- Introduction of a Gender Equality Network Group.
The Trust is also working across all areas of diversity in collaboration with the Equality Steering Group to increase representation across the protected characteristics, and ensure that their needs are reviewed and discussed on an official platform.