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NHS Staff Survey 2020 results

The 2020 NHS Staff Survey results have now been released. The final confirmed response rate at SWASFT was 73%, an increase of 23% from 2019 and the highest of all ambulance Trusts in England.  It is fantastic that so many colleagues took the time to have their say and to help shape the future of the Trust.

We’re pleased to share there has been an improvement in all areas compared to last year’s NHS staff survey, with the exception of one. It’s welcome news to see colleagues reporting these improvements, particularly through what has been a challenging year for us all. The results showed a slight decrease [from a score of 8.9 (out of 10) in 2019 to 8.8 in 2020] in physical violence at work from patients, the general public or colleagues.  This behaviour is unacceptable and will not be tolerated and the Trust continues to move forward with our violence and aggression programme.

When benchmarking ourselves against other Ambulance Trusts, we scored better than average or average across 8 out of the 10 themes*, showing some encouraging green shoots of change.

Staff engagement increased across the board, including:

  • 60.4% said they, often or always, look forward to going to work (up 4.2%)
  • 72.2% said they are, often or always, enthusiastic about their job (up 2.2%)
  • 4.8% increase in those who agreed or strongly agreed that the care of patients is the organisation’s top priority at 67.6%
  • An encouraging 11.4% increase in the number of staff who agreed or strongly agreed they would recommend SWASFT as a place to work at 57.8%
  • Staff reported a decrease in ‘personally experiencing bullying and harassment’ by patients, the public and managers. Whilst this is very encouraging, we recognise there is more progress to be made as part of our cultural development.
  • 86.7% of respondents agreed of strongly agreed they feel their role makes a difference to patients
  • 82.5% agreed or strongly agreed that they are satisfied with the quality of care they have to patients
  • There was an increase across the board in staff feeling supported and valued by their immediate managers and the overall quality of care. However, there remains work to be done to improve how we compare with the national average in these two areas.

Will Warrender, SWASFT Chief Executive, said: “I am absolutely delighted to see so many colleagues reporting an improvement in the majority of areas across our Trust, but am also in no doubt that there is still much more to do and I remain committed to ‘’creating tomorrow together’ here at SWASFT. To do this properly will take time.  

“Nevertheless, the excellent return rate will provide us with valuable insight.  Over the coming weeks there will be a more in–depth evaluation of the feedback but for now, supported by colleagues across the Trust, we have a comprehensive action plan that continues to drive improvement going forward.

“It was disappointing to see that more colleagues have experienced verbal or physical violence. It is totally unacceptable that any of us should be subjected to any sort of violence at work and we are already taking steps to address this. I want to reiterate we are determined to clamp down on violence and aggression together.”

*The ten themes in the NHS staff survey are equality, diversity and inclusion; health and wellbeing; immediate managers; morale; quality of care; safe environment – bullying and harassment; safe environment – violence; safety culture; staff engagement and team working.

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South Western Ambulance Charity

The South Western Ambulance Charity, founded in 1995, uses gifted monies to benefit those in our communities who use our service and to improve the welfare of the staff and volunteers of the South Western Ambulance Service NHS Foundation Trust. 

Our charitable support covers Cornwall and the Isles of Scilly, Devon, Dorset, Gloucestershire, Somerset and Wiltshire including Bristol and Swindon.

If you would like to show your appreciation for the care that you or your loved one has received from us in the form of a charitable donation please visit our online giving website: http://uk.virginmoneygiving.com/charities/SWASC.