Special Patient Information
Special Patient information such as care plans, DNARs, TEPs are managed by our Features Team. If you need SWASFT to have some clinical or non-clinical information to assist with providing the right care to patients and ensure consistency of practice, please do contact us with the below information, at the below email address.
This team also receive, process and manage the information relating to locational and site-specific information – this helps us to ensure we can provide a safe and effective response in a timely manner, with appropriate information to assist us to access the scenes of the emergency. This can include key-safe codes, access warnings/information or any other information we may need to be able to understand where a site is and how to access it, without delay.
To notify the 999 service of Special Messages / DNARs / Care Plans etc., please populate and email the Special Patient Information Form to firstname.lastname@example.org
You can also use the General Special Patient Information Word version of the form here attach to email and email to email@example.com
Information specifically relating to High Intensity Users (Frequent Callers) should be emailed to firstname.lastname@example.org
All Special Messages / DNARs / Care Plans and Recognition of Life Extinct Forms should be emailed to our secure email, email@example.com
Please ensure that all information is included, covering (* should be considered mandatory):
- Patient first name*
- Patient last name*
- Any known aliases if needed
- Date of Birth*
- NHS Number*
- Known alternative/temporary Addresses for patient
- Information about actions expected of ambulance staff for this patient/instruction
- Patient weight (if over 19 stone or 120Kg.)*
- NB: This will help us understand the need for specialist bariatric equipment and to enable an appropriate response to patients.
- Date where the information will need to be reviewed (NB. if no date is supplied, the automatic review date will be 1 year)*
- Please make a note to update us when this information is in need of review to ensure it is kept up to date and appropriate for patient care.