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Welcome to SWASFT

Special Patient Information

Special Patient information such as care plans, DNARs, TEPs are managed by our Features Team. If you need SWASFT to have some clinical or non-clinical information to assist with providing the right care to patients and ensure consistency of practice, please do contact us with the below information, at the below email address.

This team also receive, process and manage the information relating to locational and site-specific information – this helps us to ensure we can provide a safe and effective response in a timely manner, with appropriate information to assist us to access the scenes of the emergency. This can include key-safe codes, access warnings/information or any other information we may need to be able to understand where a site is and how to access it, without delay.

To notify the 999 service of Special Messages / DNARs / Care Plans etc., please populate and email the Special Patient Information Form to

You can also use the General Special Patient Information Word version of the form here  attach to email and email to

Information specifically relating to High Intensity Users (Frequent Callers) should be emailed to 


All Special Messages / DNARs / Care Plans and Recognition of Life Extinct Forms should be emailed to our secure email,

Please ensure that all information is included, covering (* should be considered mandatory):

  • Patient first name*
  • Patient last name*
  • Any known aliases if needed
  • Date of Birth*
  • NHS Number*
  • Address*
  • Known alternative/temporary Addresses for patient
  • Information about actions expected of ambulance staff for this patient/instruction
  • Patient weight (if over 19 stone or 120Kg.)*
    • NB: This will help us understand the need for specialist bariatric equipment and to enable an appropriate response to patients.
  • Date where the information will need to be reviewed (NB. if no date is supplied, the automatic review date will be 1 year)*
  • Please make a note to update us when this information is in need of review to ensure it is kept up to date and appropriate for patient care.

South Western Ambulance Charity logo

South Western Ambulance Charity

The South Western Ambulance Charity, founded in 1995, uses gifted monies to benefit those in our communities who use our service and to improve the welfare of the staff and volunteers of the South Western Ambulance Service NHS Foundation Trust. 

Our charitable support covers Cornwall and the Isles of Scilly, Devon, Dorset, Gloucestershire, Somerset and Wiltshire including Bristol and Swindon.

If you would like to show your appreciation for the care that you or your loved one has received from us in the form of a charitable donation please visit our online giving website: Donate to South Western Ambulance Charity | Give as you Live Donate