South Western Ambulance Service NHS Foundation Trust logo

Welcome to SWASFT

Publication scheme

Under Section 19 of the Freedom of Information Act 2000, South Western Ambulance Service NHS Foundation Trust has a legal duty to adopt and maintain a Publication Scheme for the publication of the Trust's information. Before considering whether to make a FOI request we would encourage you to review what information is already available through the publication scheme on this website.

Category/Description Type of information available Link/details

Who we are and what we do

Organisational information, structures, locations and contacts.

How we fit into the NHS structure
Organisational Structures
Lists of and information relating to key organisations with which we work in partnership with.
Meetings with pharmaceutical companies and other medical suppliers

Meetings of this nature happen on an infrequent ad-hoc basis. If you have a specific enquiry of this nature, please contact in the first instance.

Senior executives and management board/governing body members
Location and contact details for all public-facing departments
  • Get in touch
  • Press office
  • Map (please note ambulance premises are not accessible to the public with the exception of our Trust Headquarters in Exeter)

What we spend and how we spend it

Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit.

Financial statements, budgets and variance reports
Staff and Board members' allowances and expenses

Financial audit reports
Staff pay and grading structures Details of Chairman and Board remuneration can be found in our Annual Reports.
Funding (including endowment funds)
Details of contracts currently being tendered
List and value of contracts awarded

What our priorities are and how we are doing

Strategies and plans, performance indicators, audits, inspections and reviews.

Annual Report

Annual Patient Experience Report

Annual reports and accounts 2020-21

Quality Account 2020-21

Quality Account 2021-22

Safeguarding annual report 2021-22

Safeguarding annual report 2020-21

Annual business and/or commissioning plan

Targets, Aims and Objectives

(Ambulance Response Programme)

We are currently developing our 2023/28 Trust Strategy and will be launching this in April 2023. More info to follow soon.

Performance against targets (KPI)/performance management information

(Ambulance Quality Indicators)

Corporate Performance reports

Reports by regulatory organisations e.g. Care Quality Commission and NHS England
(CQC Inspection Report - 26 June to 18 July 2018)

CQC NHS 111 quality report
(June 2016)

NHS England root cause analysis
investigation report - William Mead
(May 2016)

Patient Safety

The South Western Ambulance Service NHS Foundation Trust (SWASFT) has commissioned, with the support of the then Clinical Commissioning Groups and NHS England, a Patient Safety Incident Investigation (PSII), into the wider system pressures influencing NHS ambulance response times in the South West of England.

The PSII report is underpinned by investigation of 49 patient-safety-incidents which occurred between 1 December 2021 and 31 May 2022. Based on its findings the report makes a series of recommendations for SWASFT, the Integrated Care Boards (ICBs) and their system partners in the NHS and social care, as well as NHS England, to act upon.

The full report is available here
Audit reports delivered at board/governing body level
Service User Surveys
Privacy impact assessments

How we make decisions

Decision making processes and records of decisions.

Board papers - agenda, supporting papers and minutes

Board papers

Patient and public engagement strategy
Public consultations

Our policies and procedures

Current written protocols, policies and procedures for delivering our services and responsibilities

Policies and procedures relating to the conduct of business and the provision of our services

Infection Prevention and Control

Capacity, Consent, De-escalation
and Safe Holding Policy

Safeguarding policy

Frequent Caller Management Policy

Learning From Deaths Policy

Policies and procedures relating to Human Resources including recruitment and employment policies, Equality and Diversity Policy

Gender pay reporting

Modern Slavery Act - Trust Statement

Disciplinary Process 

Equality Diversity and Inclusion Policy

Grievance Policy

Performance and Development Policy

Recruitment and Selection Policy 

Sickness Absence Policy

Health and Safety Policy

Standing financial procedures/instructions

Standing Financial Instructions

Complaints and other customer service policies and procedures

(Contact information including how to make a complaint)

Data protection/records management/Caldicott Guardian

GDPR privacy notice for employees

GDPR privacy notice for patients

Estate management, charging regimes and policies


Green Plan 2021-2024 Our Plan - Green for Green 2021/22 - 2023/24

Lists and registers

Information held in registers required by law and other lists and registers relating to the functions of our organisation

Any information our organisation is currently legally required to hold in publicly available registers

Information Asset Register
CCTV Information
Register of Gifts and Hospitality provided to Board members and senior personnel
FOI Disclosure Log

FOI Disclosure Logs

The services we offer

Information about the services we offer, including leaflets, guidance and newsletters.

Community First Responders

South Western Ambulance Charity logo

South Western Ambulance Charity

The South Western Ambulance Charity, founded in 1995, uses gifted monies to benefit those in our communities who use our service and to improve the welfare of the staff and volunteers of the South Western Ambulance Service NHS Foundation Trust. 

Our charitable support covers Cornwall and the Isles of Scilly, Devon, Dorset, Gloucestershire, Somerset and Wiltshire including Bristol and Swindon.

If you would like to show your appreciation for the care that you or your loved one has received from us in the form of a charitable donation please visit our online giving website: Donate to South Western Ambulance Charity | Give as you Live Donate