|Type of information available
Who we are and what we do
Organisational information, structures, locations and contacts.
|How we fit into the NHS structure
|Lists of and information relating to key organisations with which we work in partnership with.
|Meetings with pharmaceutical companies and other medical suppliers
Meetings of this nature happen on an infrequent ad-hoc basis. If you have a specific enquiry of this nature, please contact
Information.Governance@swast.nhs.uk in the first instance.
|Senior executives and management board/governing body members
|Location and contact details for all public-facing departments
- Get in touch
- Press office
- Map (please note ambulance premises are not accessible to the public with the exception of our Trust Headquarters in Exeter)
What we spend and how we spend it
Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit.
|Financial statements, budgets and variance reports
|Staff and Board members' allowances and expenses
|Financial audit reports
|Staff pay and grading structures
Details of Chairman and Board remuneration can be found in our Annual Reports.
|Funding (including endowment funds)
|Details of contracts currently being tendered
|List and value of contracts awarded
What our priorities are and how we are doing
Strategies and plans, performance indicators, audits, inspections and reviews.
Annual Patient Experience Report
Annual Report and Accounts 1 April 2022 - 31 March 2023
Quality Account 2022-23
Quality Account 2021-22
Quality Account 2020-21
Safeguarding annual report 2021-22
Safeguarding annual report 2020-21
|Annual business and/or commissioning plan
|Targets, Aims and Objectives
(Ambulance Response Programme)
|Performance against targets (KPI)/performance management information
(Ambulance Quality Indicators)
Corporate Performance reports
|Reports by regulatory organisations e.g. Care Quality Commission and NHS England
/AAAH3969.pdf (CQC Inspection Report - 26 June to 18 July 2018)
CQC NHS 111 quality report
NHS England root cause analysis
investigation report - William Mead
The South Western Ambulance Service NHS Foundation Trust (SWASFT) has commissioned, with the support of the then Clinical Commissioning Groups and NHS England, a Patient Safety Incident Investigation (PSII), into the wider system pressures influencing NHS ambulance response times in the South West of England.
The PSII report is underpinned by investigation of 49 patient-safety-incidents which occurred between 1 December 2021 and 31 May 2022. Based on its findings the report makes a series of recommendations for SWASFT, the Integrated Care Boards (ICBs) and their system partners in the NHS and social care, as well as NHS England, to act upon.
The full report is available here
|Audit reports delivered at board/governing body level
|Service User Surveys
|Privacy impact assessments
How we make decisions
Decision making processes and records of decisions.
|Board papers - agenda, supporting papers and minutes
|Patient and public engagement strategy
Our policies and procedures
Current written protocols, policies and procedures for delivering our services and responsibilities
|Policies and procedures relating to the conduct of business and the provision of our services
Infection Prevention and Control
Capacity, Consent, De-escalation
and Safe Holding Policy
Frequent Caller Management Policy
Learning From Deaths Policy
|Policies and procedures relating to Human Resources including recruitment and employment policies, Equality and Diversity Policy
Gender pay reporting
Modern Slavery Act - Trust Statement
Equality Diversity and Inclusion Policy
Performance and Development Policy
Recruitment and Selection Policy
Sickness Absence Policy
Health and Safety Policy
|Standing financial procedures/instructions
Standing Financial Instructions
|Complaints and other customer service policies and procedures
(Contact information including how to make a complaint)
|Data protection/records management/Caldicott Guardian
GDPR privacy notice for employees
GDPR privacy notice for patients
|Estate management, charging regimes and policies
|Green Plan 2021-2024
|Our Plan - Green for Green 2021/22 - 2023/24
Lists and registers
Information held in registers required by law and other lists and registers relating to the functions of our organisation
|Any information our organisation is currently legally required to hold in publicly available registers
|Information Asset Register
|Register of Gifts and Hospitality provided to Board members and senior personnel
|FOI Disclosure Log
FOI Disclosure Logs
The services we offer
Information about the services we offer, including leaflets, guidance and newsletters.
Community First Responders
Notice of Appointment of External Auditors
Notice of Appointment of External Auditors for South Western Ambulance Service NHS Foundation Trust.
For the 2023-24 financial year commencing 1 April, KPMG UK LLP have been appointed as external auditors for South Western Ambulance Service NHS Foundation Trust for a period of three years, with an option to extend the appointment for further periods of 12 months, up to a maximum of three additional years. On 14 September 2023, the recommendation of the Trust’s Board to make a direct appointment using the NHS Shared Business Services framework agreement was approved by the Annual Members Meeting. The Local Audit and Accountability Act 2014 requires NHS trusts to select and appoint their own auditors and directly manage their contracts for these audits. To fulfil these requirements, South Western Ambulance Service NHS Foundation Trust is obliged to appoint an external auditor, eligible for appointment in line with the Financial Reporting Council’s (FRC) requirements, to audit the annual accounts by 31 December of the preceding year. The appointment can be for longer than a year but there must be a new appointment at least once every 5 years and an auditor can be re-appointed for further terms. Within 28 days of an appointment being made, the Act also required NHS trusts to publish a notice to name the external auditor, the length of the appointment, the advice, or a summary of the advice to the Board or Governing Body, received from the auditor panel, and, where it has not accepted that advice, the reasons why not.