NHS 111 Questionnaire

Friends and Family Test

1. How likely are you to recommend our service to friends and family if they needed similar care or treatment?

12. Were you told why this was the right thing to do in a way you could understand?

13. Were you involved as much as you wanted to be in decisions about your care and treatment?

14. Overall, how would you rate the advice given to you or action taken by 111?

15. How helpful was the advice given by the 111 service?

16. Did you follow the advice given to you by 111?

17. If you did not follow the advice, why was this?

18. During the five days AFTER you called 111, did you use any other health service for the same problem?

19. Please identify the first service you used during the five days after you called 111:

Please identify the second service you used during the five days after you called 111:

Please identify the third service you used during the five days after you called 111:

20. What was your main reason for using the FIRST service you ticked above?

21. If you used a SECOND service, what were your reasons for this?

The first service told me to contact the second service or they contacted it for me. The health problem got worse.Other (please say)

22. Do you feel that you got what you needed from 111?

23. SEVEN DAYS after your call to 111, how was the problem?

24. If the 111 service had not been available, would you have used another service for your health problem?

25. Overall, how satisfied or dissatisfied were you with the way the 111 service handled the whole process?

26. Any other comments?

27. Which county were you in when you called 111?

28. What is your age group?

29. What is your gender?

30. What is your religion?

31. Which of the following best describes how you think of yourself?